Customer surveys indicated greater satisfaction with Alliant Energy
This year we moved up one ranking in both surveys to place:
- Highest in the Midwest for natural gas satisfaction (midsize utility segment)
- Third in the Midwest for electric customer satisfaction (large utility segment)
Our highest ranking coincides with our efforts to extend natural gas services to new areas. This year we’re extending major gas lines in three communities in Wisconsin: Oakdale, Beaver Dam and Oregon. Next year we’re scheduled to extend service in two communities in Iowa: Clinton and Ames.
Rankings were a result of J.D. Power surveys:
- 2015 Gas Utility Residential Customer Satisfaction Study (September 2015)
- 2015 Electric Utility Residential Customer Satisfaction Study (July 2015)
The studies measure customer satisfaction with electric and natural gas utility companies by examining six factors: price; billing and payment; corporate citizenship; communications; customer service, and either field service (for natural gas utilities) or power quality and reliability (for electric utilities).
We believe customer communication and price satisfaction are two factors that boost overall satisfaction among residential electric and gas utility customers.
These customer satisfaction rankings are one way we measure our success in delivering the energy solutions and exceptional service that our customers and communities count on – safely, efficiently and responsibly.