Monthly Archives: July 2017

Flooding in your area? Stay safe.

With flood warnings being issued in portions of Iowa and Wisconsin, here are a few3D rendering of half of a house under flood reminders to stay safe. Never walk through a flooded home or basement unless utility services are turned off.

Even a small amount of water on the floor of your basement can put you at risk for electrocution.

Standing water can snuff out pilot lights on hot water heaters and furnaces. If this occurs, natural gas may collect in your home, creating the risk of an explosion.

Call us to have both electric and natural gas service disconnected at the meter.

Once the power is disconnected, it’s safe to begin clean up.

Before calling us to reconnect service:

  • Electric: Have a licensed electrician inspect your electrical system. Find out which components property owners are responsible for, and which components Alliant Energy will repair.
  • Natural Gas: Have your furnace and water heater inspected by a heating or appliance service and repair contractor. Gas appliance manufacturers recommend replacing appliance parts that have been under water.

We do not charge for turning off your service when flooding occurs, or turning it back on after the cleanup is done.

If you smell gas:

  • Leave the property.
    • Do not attempt to locate gas leaks.
    • Do not use telephones of any type, including cordless, cell or landline.
    • Do not turn on or turn off any lights or electrical switches.
    • Do not operate any electrical device, including phones, garage door opener, radios, TVs, computers, or anything that creates a flame like matches or a lighter.

From a safe location, call 911 or Alliant Energy. Keep others away until the area is inspected, ventilated and safe.

More options for an improved customer experience

We recently introduced a new power outage map, an updated bill design and other website enhancements to improve our customers’ experience.

When the power goes out, customers consistently rank communications about the outage as their top concern. That’s why we created an interactive map that displays information about outages: what caused them, how long restoration will take and what other areas are impacted.

We’ve made it easier for customers to report outages and get information. Radar and storm tracking is included in the outage map, so customers can see what is happening in real time.

Outage map image for social media

Our website, alliantenergy.com,  features multiple languages to help get information to all of our customers.

alliantenergy.com homepage

Other recent customer enhancements include a clearer, easier-to-understand bill with a 13-month usage summary. This can help customers see how their unique usage changes with the seasons.

More improvements are on the way. We’re working on a new mobile app for customers to access accounts and pay bills; the app is expected to be available later this year.